Shipping&Returns
raregem ONLINE STORE ships anywhere in Japan and numerous international locations.
Returns Policy
We will not be able to accept any exchanges or returns or refunds because of the customers' personal preferences. If there is an accident such as a difference between the order items and the delivery contents, a defective product, or damage during delivery, please contact us (or the store where you purchased the product) immediately by email or phone within 5 days after the product arrives.
We will prepare a replacement ASAP with free shipping. The return shipping cost of the delivered item will be refunded to the customer through PayPal or the credit card company. In addition, if the item is damaged during shipping, it may be covered by the insurance of the shipping company, so please let us know the details precisely.
[Special notes when returns or exchanges are impossible]
If there is evidence of use. When dirt, wrinkles, odor transfer, etc. are seen. When discoloration or dye transfer occurs. Also, if the customer has cleaned or repaired it. If accessories such as tags and stickers are also dirty or damaged. Products that accept size orders and special modifications, and other made-to-order products. For multiple purchases in anticipation of returns, such as size variations and color variations.